Product Exchange

Welcome on the Exchange Product Web Page

If you need to exchange your PLC product for any reason, you need to use the following process:

         1 - Use your customer account access to open a ticket on the Ilevo Support Server.

         2 - A technician will answer you as quick as possible to analyse the problem.

         3 - After analysing, if the exchange is mandatory, the technician will give you the         authorisation to execute the exchange.

         4 - When you will receive your validation, complete the following document and         send your faulty equipment to the associated address.

         5 - Write clearly on the packet the ticket number validated by Ilevo.

         6 - Send a copy of the return document to Ilevo Support using the ticketing system.

         7 - Replacement product will be send as soon as the package will be received and         tested in our factory.

 Note1: No exchange will be accepted without following the previous process.

 Note2: For any advanced replacement, please contact your Ilevo Account Manager.