PLC Customer Support
Welcome on the PLC Customer Support Web Site of Ilevo
Ilevo can provide a full support to Utilities and Telco to design, install, commission and operate global network based on PLC Technology. With world-wide support and 24/7/365 operation, you can choose the type of support and service adapted to your need.
On those technical support pages you will find a lot of useful information when deploying a network:
Availability of SW Updates
SW/HW Release notes database
Software downloads database
Case or Ticket tracking
Troubleshooting Support
Frequently Asked Questions (FAQs) database
Repair of Hardware
Analysis and bug fixing
Training of engineers from the Partner
Online support
Troubleshooting for problems not resolved by 2nd Level Support
The Ilevo Technical Assistance Center (support line) corresponds to the 3rd level of support and is the highest level of competence available for Ilevo technology. It gives the link directly to the Research Center as well as Senior Certified Ilevo Engineers.
The access to the Ilevo TAC is allowed only to authorised customer with a personal userID and password.
Thank you for visiting our support pages!